Category: Case Studies

TechLoss Consulting & Restoration, Inc. was brought in following Hurricane Sandy to evaluate ATMs at multiple financial institution branches in order to determine the level of water contamination along with the reparability of the equipment. We coordinated to have the equipment removed from the involved facilities and sent to a refurbishment resource that verified they could refurbish all the ATMs for approximately 10% of the cost to replace them.

Location: New York
Equipment: ATMs and Servers
Condition: Hurricane
Estimated Claim: $385,000.00
Settlement: $27,000.00

TechLoss Consulting & Restoration, Inc. was brought in following a frozen pipe loss on an upper floor of a multi-million dollar house that resulted in water contaminating much of the whole-house automation system and many of its connected devices for audio/video, lighting, temperature control, and surveillance. We performed multiple on-site inspections and equipment pickups to evaluate and remove the functional items from the residence in order to prevent contamination from the ensuing reconstruction of the water-damaged structure. Once the reconstruction was complete, we worked with the insured’s preferred home automation vendor to reinstall the equipment and return the involved systems to full functionality with new replacements for the damaged items, while reusing those items that were not affected by the loss. This hybrid approach resolved the claim for one fourth of the original proposal cost.

Location: Illinois
Equipment: High-End Home Automation & Audio/Video
Condition: Water – Frozen Pipe
Estimated Claim: $200,000.00
Settlement: Pending

TechLoss Consulting & Restoration, Inc. was brought in to determine the cause of a loss involving controls for a large amusement/recreation facility. We reviewed the inspection and repair reports provided by the manufacturer of the equipment and the insured’s independent vendor and then performed our own on-site inspection. From this we determined multiple components had caused a fire or were damaged as the result of a fire, although the other parties had proposed faulty weatherproofing and lightning as potential causes of the loss. Based on our evaluation and our subsequent research, along with service records we were able to obtain, we determined the loss was the result of a manufacturer’s defect, which was supported by the fact that failures of the same nature had occurred multiple times prior to the loss. All equipment was replaced at no cost to the insured or the insurance company.

Location: North Carolina
Equipment: Amusement/Recreation Controls
Condition: Manufacturer Defect
Estimated Claim: $75,000.00
Settlement: $0.00

TechLoss Consulting & Restoration, Inc. was brought in following a snow storm that resulted in heavy snow blanketing the insured’s entire region. When the weather let up, the insured determined their approximately 40 reverse-vending machines had been contaminated with snow for multiple days. We performed an on-site inspection and determined although the external surfaces and some of the internal surfaces of the units were contaminated with snow/water, the units were built to withstand the elements as they were regularly installed outside of grocery and retail stores. It was determined the units could be cleaned and tested in order to return them to full functionality instead of requiring replacement, which reduced the claim from over $550k to less than $100k.

Location: Connecticut
Equipment: Reverse Vending
Condition: Heavy Snow
Estimated Claim: $550,000.00
Settlement: $72,307.04

TechLoss Consulting & Restoration, Inc. was brought in following a water loss that contaminated nine rack-mount servers in a doctor’s office. We worked with the insured’s vendor and third-party rental companies to get rental equipment in place in order to decontaminate the insured’s equipment, which was performed in compliance with all HIPAA regulations. When the project was completed, the $120k being claimed had been reduced by half.

Location: South Carolina
Equipment: Servers
Condition: Water
Estimated Claim: $116,000.00
Settlement: $62,971.72

TechLoss Consulting & Restoration, Inc. was brought in following a theft of multiple pieces of semiconductor testing equipment. We worked with the insured to determine the specifications of the involved items based on their paper records and located used replacements on the secondary market to return the insured to full functionality. The equipment claim totaling $130k was resolved for $36k.

Location: Texas
Equipment: Semiconductor Repair Equipment
Condition: Theft
Estimated Claim: $129,000.00
Settlement: $36,000.00

TechLoss Consulting & Restoration, Inc. was brought in following a pipe break that resulted in water contaminating the majority of the equipment in a dental office. We performed an on-site inspection of approximately 70 items and determined 20% required replacement while the other 80% could be cleaned and returned to full functionality. Based on this, and the replacement costs we provided for the items that were not restorable, the claim was able to be resolved for $32k instead of the $161k being claimed.

Location: Colorado
Equipment: Dental Equipment
Condition: Water
Estimated Claim: $161,000.00
Settlement: $31,934.88

TechLoss Consulting & Restoration, Inc. was brought in following a fire in one building of a school complex that resulted in smoke contaminating many computers and other IT equipment throughout the complex. We performed an on-site inspection of 500+ items and determined some items required replacement while others could be cleaned and returned to full functionality. We also provided recommendations in regard to like kind and quality replacements for the items that were not restorable along with industry standard replacement costs. At the end of the project, our efforts had reduced the claim by 70%.

Location: Louisiana
Equipment: School IT Equipment
Condition: Fire/Smoke
Estimated Claim: $540,000.00
Settlement: $175,327.64